Terms & conditions

Updated 12 September 2019


These Terms and Conditions outline the rules and regulations for the use of the Arc Agency Limited (arcc) website (the website located at http://arccasia.com). By accessing the arcc website, we assume you accept these terms and conditions. The following terminology applies to these Terms and Conditions, Disclaimer and Privacy Statement:

"Client", "You" and "Your" refers to you, the person using the arcc website.
"The Company", "Ourselves", "We", "Our" and "Us", refers to arcc.
"Party", "Parties", or "Us", refers to both the You and arcc.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Unless otherwise stated, arcc and/or its licensors owns the intellectual property rights for all material on the arcc website. All intellectual property rights are reserved.


The information contained in this site is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site. Accordingly, the information on this site is provided with the understanding that the authors and publishers are not herein engaged in rendering advice or services.

While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, arcc is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will arcc, its related companies, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Certain links in this site may connect to other websites maintained by third parties over whom arcc has no control. arcc makes no representations as to the accuracy or any other aspect of information contained in other websites.

Privacy Statement
Collection of personal information

When you use the arcc website or engage arcc for services, we may collect information about you including through cookies and analytics tools. We may collect personally identifiable information about you either directly from you, or by combining information we collect and maintain through other means (such as client relationship management systems or identification and access management systems, including IP addresses) or as we may receive from social media or other third-party sites.

arcc collects and holds personal information from clients, customers, contractors, suppliers, and/or other business contacts for business purposes.

The main types of personal information arcc collects and holds relate to the contact details and organisational roles of our clients, suppliers and other business contacts. Typically, this information includes name, business phone number and business email address, job title, name of your organisation, location. arcc may also collect social media account information (e.g. Facebook, Whatsapp, Wechat ID, and others, where applicable).

We may also collect personal data indirectly, such as using cookies. For more information on our use of cookies, please refer to Cookies section below.

You may also choose to provide additional information to us, for instance, when you use any contact us features of our website.

Use of personal information

When you provide personal information to us, we may use it for any of the purposes described in this Privacy Statement or as stated at the point of collection, including:

To provide you with our products/services:

to provide, administer, manage and develop different functions of our products/services.

For communication with you:

to respond to your enquiry and/or request;
to confirm and authenticate your identity and prevent unauthorised access to restricted areas of the site, content, or other services;
to determine the organisation that you work for or with which you are otherwise associated;
to stay in touch with our business contacts;

For managing our business:

to operate and maintain our operations and quality of our services;
to operate and maintain our IT systems, maintain the security of data and our services;
to sort and analyse user data, conduct surveys, or for benchmarking and data analysis;
to maintain our client relationship management systems;
to understand how people use the features and functions of the arcc website in order to improve user experience;
to provide you with information about us and our range of services;

Other purposes
to comply with any requirement of laws, regulation, or any government authority or agency or regulator;
to meet any other purposes for which you provided the information to arcc.

We will only use the personal information collected for the above purposes where we have a lawful basis for such processing, including obtaining any prior consent as may be required under applicable law.


Where we are legally required to obtain your consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so. We may also send you communications including publications from time to time, for example to advise you of information, upcoming events or surveys, arcc's latest insights and activities in areas which may be of interest to you, and services that you request from us.

You may opt out of receiving marketing materials from us at any time by following the instructions contained in our marketing communications. If you have any questions, please contact us.

Security of personal information

We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorised persons are provided access to personal information collected via the arcc website; such individuals have agreed to maintain the confidentiality of this information.

Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavour to protect personal data, but we cannot guarantee the security of data transmitted to or by us.


Cookies may be placed on your computer or device whenever you visit the arcc website. Cookies assist us in providing a more customised experience. If you are concerned about cookies, most browsers permit individuals to decline cookies.

In most cases, you can refuse a cookie, however some functionality may be impaired. You can always delete cookies if you wish via your browser’s setting.

Retention of personal information

It is our policy not to retain personal data longer than is necessary for the fulfilment of the purposes for which the data are to be used. We will retain personal information on our systems for as long as we need it, given the purposes for which it was collected, or as required to do so by law. Personal data may be held for longer periods where extended retention are agreed or are required by law or regulation or professional standards and in order to establish, exercise or defend our legal rights.

We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honour your request.

Access to data & Rights in relation to your information

You may have certain rights under applicable laws in relation to the personal information we hold about you, including:

Right to request for copy of certain categories of personal information;
Right to update/correct your personal information which is inaccurate;
Right to request deletion of your personal information (e.g. cancel subscription and/or accounts); and/or
Right to withdraw consent to processing your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).

If you would like to understand whether these rights apply to you or to exercise these rights, please contact us. When requested, and provided that it is practical and commercially feasible to comply with the request, we will respond to your request within the time required under applicable law. We may charge a fee for your request to access your information, if permitted by applicable law.


We may update this Privacy Statement at any time by publishing an updated version here. Subject to obtaining your explicit consent as may be required by applicable law, the new modified or amended Privacy Statement will apply from that revision date. Therefore, we encourage you to review this Privacy Statement periodically to be informed about how we are protecting your information.